FAQ

Please see below for our most frequently asked questions.  If you don’t see your question…. have no fear.  Fill in the form at the bottom and we will happily get back to you as soon as we can!

Q

When will Atleta be adding other sports to the platform?

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As soon as we possibly can!   Once we get the 4 sports that we started with up and running on their own, we will happily expand to other sports.  So if you are patiently waiting for this, help us by spreading the word about Atleta!!

Q

How many coaches involved with Usport or CCAA athletics have active profiles on Atleta?

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Well, this is where we are going to do a humble brag.  We have every coach who is associated with the 4 sports we offer (soccer, volleyball, basketball, and hockey) for both the men’s and women’s teams on the site with active profiles.  Ya…. We did that.

So, if there is a school that you are interested in attending and playing for, you have the opportunity to connect with them on Atleta.

**Humble brag complete**

Q

Does Atleta have any tutorial video’s that will help create my profile and manage the site?

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We sure do!   Here’s the link to our YouTube channel that holds all of our tutorials.  We add video’s all the time, so feel free to subscribe to keep up to date!   https://www.youtube.com/channel/UC-IdpiSVJl1PhKsbKZFHV5A

 

Q

Does Atleta have plans to include any NCAA (USA) schools on the platform?

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At this point, we have no plans to expand to our lovely neighbours to the south.  Our next expansion will be to include other sports in our platform to assist with Canadian athletics.  Call us biased, but we love Canada.

 

Q

I am a coach at a post secondary institution.  You have said there is no fee for me to use Atleta, but are there any hidden costs?

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Never! We don’t believe in hidden charges and never will.

We at Atleta, we know coaches do a ton, and then some more.  We provide this service to you free of charge as our simple way of saying “thank you for everything you do”.  So please, take this as a small token of our appreciation!  #WeNeedANationalCoachesAppreciationDay  🙂

Q

I am an athlete and I am wondering if I get recruited to play at a school that I connected with on Atleta, does Atleta receive any compensation?

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No.  We are simply here to connect athletes and coaches.  If you get recruited because of that connection, that was all thanks to your skill, hard work and dedication.  We would never take credit for that!

A simple shout out to us to let us know about your success is more than enough for us!

Q

I am an athlete filling out my profile.  What kind of things should I put in my bio?

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We call this action your “humble brag”.  This is where you highlight any accomplishments or accolades in your sport, other sports, academics, arts, musics, etc.  Anything that you are involved in that will set you apart from other athletes should be entered in your bio.  Any volunteering, community involvement, or other actives could also be mentioned in this section.  Think of your bio as your resume; its a time to shine in your best light!

Q

Is there a limit to how much I can write in my bio?

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Yes!  You have 500 characters, so chose your words wisely!

Q

My school search has given me results with 2 coaches for the same school.  Why?

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Occasionally schools have campuses in different locations.  If we couldn’t verify which campus that coach was at, we attached them to the “parent” school.  We also have included some assistant coaches as well, so this could be another reason for the duplication.

Q

I’ve completed my school search, and some of the schools have a tuition amount of $1.  Why is that?

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Thats a simple one to explain.  We either couldn’t find tuition information at all, or we couldn’t verify it through our sources to give us the confidence that it was accurate.  So, rather than risk entering incorrect data, we left it at $1.  But hey, this will give you another item to discuss with that coach when you speak!!

Q

Is my information safe and secure on atleta.ca?

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We take great pride in our systems for making sure that coaches are really coaches, and that your information is safe with us!

We have 2 tiered sign in process for all of the coaches.  First off, we invite them to the site!  They can not simply create a profile or pretend to be something they aren’t.  Once they have received an invitation from us, we send them a temporary user name and password to their official school email address.  They must have access to this email in order to complete the registration.  This way we can be sure that they are who they say they are!

Secondly… we have used a very reputable gateway to ensure the safety of all of your financial information.  They meet and exceed all of the regulations set out for your protection.

As far as your personal information, we do not sell it or use it in any manor outside of the site.  Our only goal is to help you on your athletic journey.

As a tip, we do still recommend that you continue your conversations on this site until you and your parents are completely comfortable with that coach!

Q

I have liked a number of coaches and I haven’t heard back.  Am I dong something wrong?

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Absolutely not!!  Sometimes it just takes a little time.  Be patient.  Keep your profile up to date, keep checking into events and adding new footage as you see fit.  These actions will trigger notifications to that coach, and hopefully they will get to you soon!  Remember, sometimes coaches are on vacations, are sick or simply don’t have a lot of spare time.  We will continue to nudge them for you with every update that you make!!

Q

I don’t see a phone number, why not?

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We have found that the most productive use of time and resources is to answer questions via email instead of phone.  This is our way of increasing efficiency and keeping fees as low as possible.   So please, feel free to contact us via email at anytime with any questions you may have!!

Q

How does my whole club register for Atleta?

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Its all very simple.  Your club administrator needs to fill out the membership form with information reading your club.  Things like: name, sport, number of teams, number of players per team, etc.  We then take over and send out coupons which the club sends to each team or player.  The player then uses the coupon code to register, and voila….. done.  Easy Peasy.

Q

My club has registered and issued me a coupon code.  Can I share it with my friends or siblings?

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In a word…. no.  There has been a specific number of coupon codes issued to each club/team.  They can only be used a certain amount of times.  If it is used by people other than the players on your team, you’ll leave your teammates behind and they won’t be able to access Atleta.  Don’t be a bad teammate…. Play by the rules!

Q

Can I register for more than one sport?

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Of course you can!  We know that lots of athletes play more than just one sport.  However, you will need separate emails and memberships for each sport that you register for.  We will be reviewing this policy moving forward, but for now, you need one email and one account per sport.  But feel free to create accounts for as many sports as you play!!  We LOVE that!!

Q

I am a university or a college coach in Canada.  How do I become a member?

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First off…. Welcome!  If you did not receive an email from us already, we’re sorry! We do ask that you check your junk mail, because occasionally we get put in there ):  If you’ve checked there and there still isn’t one,  please go to our “coaches” site under memberships and enter your college or university email.  Once we verify your identity, we will send you an email with a temporary user name and password.  You can then add any missing information to your profile, and begin connecting to your dream team.  We keep things simple.  We’e good like that!

Q

I was expecting an email from Atleta, but I haven’t received it.  Now what?

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First things first, check your junk mail.  Sometimes we get improperly categorized as junk (I know, can’t believe it either).  If you see it there, move it to inbox and add us to contacts.  That’ll show your email who’s boss!   If it wasn’t in your junk mail, contact us at help@atleta.ca and we’ll resend 🙂

Q

Where does Atleta get all the information from for the School Search Tool?

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We did our homework.  Most of the statistical data (tuition, programs offered, etc) is from our amazing partners at statistics Canada.  The know their stuff!  We keep it as updated as possible, and currently are running off of 2015-2016 data.  As soon as the 2016-2017 data is out, we will update and will continue to do so each year!

The other information comes from the coaches profiles.  They fill out their profile just like athletes do, and this becomes the data from which both sides search.  Simple.

Q

I don’t see my sport listed, are you adding any other sports?

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Yes!!  We are constantly evaluating other sports to see which ones we can add next.  If you don’t see your sport, please let us know that you’d like to have it on Atleta, and we will do our very best!!

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